To provide the families of our community culturally diverse and compassionate social services, education and activities so that each member
The Listen for Good project to improve East End Neighborhood House’s ability to collect and use client feedback by using the Net Promoter Score, which measures the extent to which clients receive great service and promote the program to friends and family.
The East End Neighborhood House has limited staff resources to implement new initiatives that will strengthen the capacity of a neighborhood anchor.
To strengthen East End Neighborhood House’s capacity to serve its clients as it works to improve social conditions in the community. The Net Promoter Score system has been widely used in for-profit companies to gauge customer loyalty and has shown promise for use in social service settings to encourage organizations to listen to their clients.